Frequently Asked Questions overnight pet sitting professional pet sitter in

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Mile High Pet Sitters, LLC has a lot of experience with all  breeds and size pets. You will have peace of mind knowing that you will have a professional, compassionate and caring pet sitter whether in your home or ours. 

The first thing you need to do is schedule a meet and greet to discuss your needs. Please complete the greet and meet form on our home page or for quicker response text 303-525-3855. 

Yes, no information is ever given to third party entities. All information on our client portal is 128 bit, the highest security level (eg. banking and financial institutions use).  All of our pet sitters have clear background checks, insured and bonded. We also carry liability insurance to cover any incidents. 

Payment is efficiently processed by using our client portal. A deposit of 50% is due at meet and greet. An invoice will be sent to the email provided showing the deposit and assignment dates. The balance is due on the first date of service.  We accept all major credit cards with applicable processing fee of 4%,  Apple Pay, Google Pay, PayPal, Venmo, Cash App, personal checks and cash (do note that we do not carry cash to provide change). Late payment is $10.00 per day. 

We are flexible with cancellations because we know monkey wrenches and things come up. However, please be aware that a fee of 25% of that day's visit(s) be applied if canceled after 3pm the day before they occur. If services are cancelled the same day, a fee of 50% of that day's visit(s) will applied. If the pet sitter shows up to do the visit and then is cancelled, the original agreed service cost stands. A fee of 50% of the visits booked will be applied if visits are cancelled within 2 weeks of major holidays and extended stays. 

If you are in need of last minute pet sitting due to an emergency or another pet sitter cancelled last minute. We at Mile High Pet Sitters, LLC will try and accommodate you or refer an independent dog sitter that is also insured and vetted.  

We take care of dogs, cats, fish, birds, lizards and turtles. 

All of our services as agreed on our pet care agreement will be honored in a reliable and professional manner. However, as the unpredictable nature of pets, we are not liable for damages to carpeting, wood flooring, tile flooring, furniture or other furnishings. If your pets has access to a backyard or patio we are NOT responsible for injury, disappearance or fines due to barking. 

Absolutely!! References are available upon request. That's how we started our business. 

If you see value in our professional and caring services, please feel free to send your neighbors,  friends and co-workers to us. We will show our gratitude by giving you a free walk or one night pet sitting for that late dinner or last minute day trip. 

In the case of an emergency with your pet under our care, we will promptly contact your designated vet and transport them at no cost if necessary. We will then reach out to you or emergency contact person and inform either of the accident or ailment. If there is an emergency at your home, we will contact you directly or authorized person to address any repairs or issues. In the case of life threatening incident we will contact fire department, law enforcement or medical first responders. 

Yes. We only administer vet prescribed oral, pill or injections as written consent and documentation on pet agreement. 

Yes, our team members love to serve that extra mile and tips are never expected, but greatly appreciated. 

If you are new to Mile High Pet Sitters, please try to make your arrangements two to three weeks in advance. This will allow enough time for greet and meet, shot records, vet contact information, scheduling a pet sitter. If you are a current client, one week advance notice is sufficient. During the holidays we usually book up quickly and our service is on a first come first serve basis and suggest you make a deposit once you confirm flights and other travel plans. 

We offer simple leash management, but for a more in-depth training we are partnering with a local trainer and animal behavior specialist. 

We try our best to accommodate all visits with the same walker or pet sitter all the time. But due to the flexible schedule and having our team on call, he or she may not be available. Our goal is to create a fixed walking plan for those clients living in high rises and we could designate one specific walker for that building or zip code.